Last Updated: December 2024
Welcome to ealama ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce management platform at app.ealama.com (the "Platform").
We may collect personal information that you voluntarily provide when using our Platform, including: Full name and contact information (email address, phone number), Account credentials (username and password), Business information (company name, business address), Payment and billing information, Profile information and preferences.
When you access our Platform, we automatically collect: Device information (IP address, browser type, operating system), Usage data (pages visited, features used, time spent), Log data and analytics information, Cookies and similar tracking technologies.
When you connect third-party services to our Platform, we may collect: TikTok Ads account information (Advertiser ID, account balance, account status), Google Sheets data for order management, WhatsApp Business API data for customer communications.
We use the collected information for the following purposes: To provide, operate, and maintain our Platform; To create and manage your user account; To process transactions and manage your wallet balance; To display advertising account balances from connected platforms (e.g., TikTok Ads); To sync and manage orders with Google Sheets; To facilitate customer communications via WhatsApp integration; To generate analytics and performance reports; To send administrative notifications and updates; To respond to inquiries and provide customer support; To improve and personalize user experience; To detect, prevent, and address technical issues or fraudulent activities; To comply with legal obligations.
We may share your data with third-party vendors who perform services on our behalf, including: Cloud hosting and storage providers, Payment processors, Analytics services, Customer support tools.
When you authorize connections to third-party platforms: TikTok for Business API: To retrieve and display advertising account information; Google Sheets API: To sync and manage order data; WhatsApp Business API: To enable customer messaging features.
We may disclose your information if required by law, regulation, legal process, or governmental request.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We implement appropriate technical and organizational security measures to protect your personal information, including: Encryption of data in transit and at rest, Secure authentication mechanisms, Regular security assessments and updates, Access controls and monitoring, Secure data storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as necessary to: Provide our services to you, Comply with legal obligations, Resolve disputes and enforce agreements, Maintain business records as required by law. You may request deletion of your account and associated data at any time.
Depending on your location, you may have the following rights: Access: Request a copy of your personal data; Correction: Request correction of inaccurate data; Deletion: Request deletion of your personal data; Portability: Request transfer of your data to another service; Objection: Object to certain processing of your data; Withdrawal: Withdraw consent where processing is based on consent. To exercise these rights, please contact us at support@ealama.com.
We use cookies and similar technologies to: Maintain your session and preferences, Analyze Platform usage and performance, Improve user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect Platform functionality.
Our Platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: ealama, Email: support@ealama.com, Website: https://app.ealama.com
By using ealama, you consent to the collection and use of your information as described in this Privacy Policy.